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Home page › Forums › Technical Support, Bugs and Fixes › Unable to add MikroTik Device

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    • September 17, 2026 at 3:46 pm #9117
      Henk BadenhorstHenk Badenhorst
      Participant

        Got MikroWizard installed to trial and registered my serial.

        When trying to add a device I can see the user logging in and out on the Mikrotik but get the following error on MikroWizard:

        Connection or authentication failed.

        Also, we are looking to deploy this in our production environment, Is MikroWizard still being actively developed?

        Thanks,

      • September 17, 2026 at 3:55 pm #9118
        Sepehr HashtroudilarSepehr
        Keymaster

          Yes, MikroWizard is actively developed. v2 was released just a few weeks ago, and you can also follow the development on GitHub.

          If you are getting an “Authentication failed” message, in most cases the credentials or connection settings are the reason. Please make sure API access is enabled on the MikroTik device and users is in a group with api access , check firewall restrictions, and that the username, password, and port are all correct.

        • September 17, 2026 at 4:06 pm #9119
          Henk BadenhorstHenk Badenhorst
          Participant

            Thanks for the quick reply.

            As stated I can see MikroWizard logging in and out via the api on the Test Mikrotik logs, so credentials and network connectivity seems fine. The test user also has full access on the Mikrotik including api.API Services are enabled and not using the ssl API for testing.

            • September 17, 2026 at 4:30 pm #9120
              Sepehr HashtroudilarSepehr
              Keymaster

                Which version of MikroWizard you are using ? send me an email to [email protected].
                can you collect logs at /opt/mikrowizard/logs
                and send to me ?

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