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Home page Forums Technical Support, Bugs and Fixes Firmware Update Failing

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    • #8381
      John-Ross HornJohn-Ross Horn
      Participant

        Trying to Update CAP ax device firmware and kept failing with wifi-qcom missing, Even after reboot kept failing, Does this software not support Mikrotik devices with WIFI or is it only Routers without the wifi-qcom package.

        I had to manually update device.

        1 user thanked author for this post.
      • #8382
        adminadmin
        Keymaster

          Hi,
          It should work. Can you please send the logs from the router if you have them?
          Package list and RouterOS version?
          Do the router reboot and not update? You should see an error in the router logs.
          Your information could help to fix a bug if there is one.
          I also think maybe there is a problem with wifi package.

          • This reply was modified 1 week, 2 days ago by adminadmin.
        • #8384
          John-Ross HornJohn-Ross Horn
          Participant

            Hi Admin i unfortunatly dont have the logs, i maunaly updated the device. It was a CAP AX Access Point. I have over 300 devices i want to add to the system and then look at geting paid version,
            I just kept rebooting, and logs said package wifi-qcom missing in red.

            1 user thanked author for this post.
            • #8385
              adminadmin
              Keymaster

                Ok, I will take a look and try to figure out the problem, based on your feedback it is because of wifi-qcom 🙂 thanks for the report.
                For the paid users I fix this sort of problem in less than 24 hours. but to be fixed in the opensource version it needs to wait for the next release. I plan a bug fix release in a maximum of one week

            • #8386
              John-Ross HornJohn-Ross Horn
              Participant

                I Admin

                I fully understand, once i get the software fully functional and can proove to my management i require it and that it works, i could hopefully push them to look for the paid version. 🙂

                I will paitently wait for the next release, if you like i do have other CAP ax and AC and CAL XL models i can test with if so required.

                1 user thanked author for this post.
                • #8387
                  adminadmin
                  Keymaster

                    Yes, that would be very helpful, if you could send the output of the following commands from a router that is not updated yet. I don’t have access to all Mikrotik Hardware 🙂
                    /system package print
                    /system resource print
                    /interface wireless print

                • #8388
                  John-Ross HornJohn-Ross Horn
                  Participant

                    Hi here is the export you wanted, Just note that /interface wireless print does not work it has changed to /interface wifi print

                    [admin@WR-AP2-G-RES2] > /system package print
                    Columns: NAME, VERSION, BUILD-TIME, SIZE
                    # NAME VERSION BUILD-TIME SIZE
                    0 routeros 7.15.1 2024-06-07 12:49:11 11.6MiB
                    1 wifi-qcom 7.15.1 2024-06-07 12:49:11 10.2MiB
                    [admin@WR-AP2-G-RES2] > /system resource print
                    uptime: 5w2d4h6m23s
                    version: 7.15.1 (stable)
                    build-time: 2024-06-07 12:49:11
                    factory-software: 7.7
                    free-memory: 743.1MiB
                    total-memory: 960.0MiB
                    cpu: ARM64
                    cpu-count: 4
                    cpu-frequency: 864MHz
                    cpu-load: 0%
                    free-hdd-space: 94.9MiB
                    total-hdd-space: 128.0MiB
                    write-sect-since-reboot: 41794
                    write-sect-total: 169009
                    bad-blocks: 0%
                    architecture-name: arm64
                    board-name: cAP ax
                    platform: MikroTik
                    [admin@WR-AP2-G-RES2] > /interface wifi print
                    Flags: M – MASTER; B – BOUND; R – RUNNING
                    Columns: NAME, CONFIGURATION.MODE, CONFIGURATION.SSID, CHANNEL.WIDTH
                    # NAME CONFIGURATION.MODE CONFIGURATION.SSID CHANNEL.WIDTH
                    0 MBR wifi1 ap ANEW_GUEST 20/40/80mhz
                    1 MBR wifi2 ap ANEW_GUEST 20/40mhz
                    [admin@WR-AP2-G-RES2] >

                    1 user thanked author for this post.
                    • #8389
                      adminadmin
                      Keymaster

                        Created an issue based on your report , thanks , I will let you know with the bug fix
                        https://github.com/MikroWizard/mikroman/issues/5

                      • #8392
                        adminadmin
                        Keymaster

                          Hi again. 🙂 I pushed a new update for MikroWizard 1.0.6. Could you please check and see if the new update fixed the issue?
                          Thanks

                      • #8409
                        John-Ross HornJohn-Ross Horn
                        Participant

                          Hi Admin

                          I have retried the update, but now not even getting a error, and nothing is updating, After pushing update on the software i only get account info an no errors on the router/AP or system.
                          This is what i get

                          11:44:17 system,info,account user admin logged in from 192.168.0.1 via api
                          11:44:18 system,info,account user admin logged in from 192.168.0.1 via api
                          11:44:18 system,info,account user admin logged out from 192.168.0.1 via api
                          11:44:18 system,info,account user admin logged out from 192.168.0.1 via api
                          11:45:18 system,info,account user admin logged in from 192.168.0.1 via api
                          11:45:19 system,info,account user admin logged in from 192.168.0.1 via api
                          11:45:19 system,info,account user admin logged out from 192.168.0.1 via api
                          11:45:19 system,info,account user admin logged out from 192.168.0.1 via api
                          11:46:20 system,info,account user admin logged in from 192.168.0.1 via api
                          11:46:20 system,info,account user admin logged in from 192.168.0.1 via api
                          11:46:20 system,info,account user admin logged out from 192.168.0.1 via api
                          11:46:20 system,info,account user admin logged out from 192.168.0.1 via api
                          11:46:36 system,info,account user admin logged in from 192.168.0.1 via api
                          11:46:36 system,info,account user admin logged in from 192.168.0.1 via api
                          11:46:37 system,info,account user admin logged in from 192.168.0.1 via ssh
                          11:46:37 system,info,account user admin logged out from 192.168.0.1 via api
                          11:47:21 system,info,account user admin logged in from 192.168.0.1 via api
                          11:47:21 system,info,account user admin logged in from 192.168.0.1 via api
                          11:47:21 system,info,account user admin logged out from 192.168.0.1 via api
                          11:47:21 system,info,account user admin logged out from 192.168.0.1 via api
                          11:48:22 system,info,account user admin logged in from 192.168.0.1 via api
                          11:48:22 system,info,account user admin logged in from 192.168.0.1 via api
                          11:48:22 system,info,account user admin logged out from 192.168.0.1 via api
                          11:48:22 system,info,account user admin logged out from 192.168.0.1 via api
                          11:48:50 system,info,account user admin logged in from 192.168.0.1 via winbox
                          11:49:23 system,info,account user admin logged in from 192.168.0.1 via api
                          11:49:23 system,info,account user admin logged in from 192.168.0.1 via api
                          11:49:23 system,info,account user admin logged out from 192.168.0.1 via api
                          11:49:23 system,info,account user admin logged out from 192.168.0.1 via api

                          • #8410
                            adminadmin
                            Keymaster

                              Did you set the firmware version you want to apply to the router? in the settings page? it may take one minute for the software to detect that the router needs an update in the first place.
                              Try checking for an update from the action menu first and once the router is marked as there is an update then click update from the action menu.
                              Also, make sure there is no other update task running or just simply stop the current action first

                          • #8411
                            adminadmin
                            Keymaster

                              If you think it’s not working again, please send an email to [email protected], and we can troubleshoot it together using AnyDesk.

                              • This reply was modified 3 days, 22 hours ago by adminadmin.
                            • #8413
                              John-Ross HornJohn-Ross Horn
                              Participant

                                Hi Admin

                                Updates are working 100% just updated second device, i will do more tests as the week continues, but thus far all looks to be in order with the updates.

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